1. Who we are
Hachiko Labs is a technical co-founder partnership that designs and builds software products for non-technical founders. We are based in the United States. If you have questions about this policy, contact us at hello@hachikolabs.com.
2. Information we collect
We collect information only when you choose to provide it:
- Contact form submissions — your name, email address, and message
- Strategy call bookings — name, email, and any notes you provide through our scheduling tool
- Email communications — replies and follow-ups you send to our team
We do not collect payment information directly. Any payments are processed through third-party providers (such as Stripe) under their own privacy policies.
3. How we use your information
- To respond to your inquiry or schedule a strategy call
- To deliver the services you have engaged us to provide
- To send project updates, invoices, and relevant communications
- To improve our website and service quality
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Cookies and analytics
This website may use basic analytics tools to understand visitor behavior (such as page views and traffic sources). These tools may set cookies on your device. You can disable cookies in your browser settings at any time. We do not use advertising or tracking cookies.
5. Data retention
We retain your information for as long as necessary to deliver our services and comply with legal obligations. If you would like your information deleted, contact us at hello@hachikolabs.com and we will action your request within 30 days.
6. Third-party services
Our website and workflow may use third-party services including scheduling tools, email platforms, and project management software. Each third party operates under its own privacy policy. We only share the minimum information required for each service to function.
7. Your rights
You have the right to access, correct, or delete any personal information we hold about you. To exercise these rights, email us at hello@hachikolabs.com.
8. Changes to this policy
We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.